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Customer FAQs

How does the shipping work?

Just Think Eco is a marketplace listing a variety of products made by different companies if you order from multiple sellers your items will be delivered separately and may arrive on different days. 


How much does shipping cost?

Each seller may have different shipping costs. Please check out the shipping tab under the product description. This will give you each seller’s individual shipping cost. 

Many of our sellers offer free shipping. Check out our free shipping collection to find all of the amazing companies that don’t cost a thing to get sent to you! 


What if I want to return an item?

If you are not happy with an item please contact us within 30 days to be eligible for a return. Please follow the link to read more about our refund policy. To start a return please contact us at


How do I make changes to an order?

If you have made a mistake on an order, for example, the wrong size or delivery address please contact us as soon as possible. The best option is to email us straight away at We can then let the seller know what the changes are and ensure you receive the correct order. 

How do you know your products are environmentally friendly and sustainable? 

Every company that lists their products on Just Think Eco has been vetted by a member of our team. We make sure we ask the sellers the important questions to find out what it is about the products that make them environmentally friendly. Every company listed on Just Think Eco is doing something different to reduce its impact on the environment. 


How do I sell my products on Just Think Eco?

If you would like to see your products listed on Just Think Eco follow this link to our seller application form. Once this has been sent one our team will get back to you with the next steps