Gently Nourishing Cleansing Balm
WHAT IS IT?
Our Gently Nourishing Cleansing Balm is a blend of plant oils and fruit butter that are rich, nourishing and gentle.
WHAT DOES IT DO?
It’s a taskmaster at lifting dirt and removing make-up, without leaving your skin tight or dry. It doubles as a waterproof make-up remover too and is safe to use around your eyes. No tight skin feeling.
WHY IS IT DIFFERENT?
Feel the stress of the day melt away when the combination of a hot cloth, a facial massage and lavender & grapefruit essential oils relax your skin and mind. Skin is left soft and bouncy, without any tightness.
Packaging and Shipping
UK £3.95 for standard Royal Mail 48 shipping
Processing time is 1-2 days (Mon-Fri)
EU £12.00 for standard Royal Mail 48 shipping
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.