Lumos Matrix Helmet - Charcoal Black
SMART URBAN HELMET THAT SHOWS OFF YOUR PERSONALITY: we create helmets for prevention and protection. The customizable Matrix panel adds a lot of fun and personal style to riding e-bikes, e-boards, and e-scooters. Suitable for men and women who are riding skateboards and scooters, and commuter, city, hybrid, recreational, and fitness bikes.
BE HIGHLY VISIBLE: 1000 lumens of lighting at eye-level with 360 degree visibility, 22 white front LED lights, 77 red rear LED lights configured in a customizable 7x11 dot-matrix display panel, 6 customizable modes with up to 10-hours of rechargeable battery life. Feel a heightened sense of security all the time, and especially at night, knowing that you’re being seen on the roads.
COMMUNICATE YOUR STYLE AND INTENTIONS: Feature your own personal style by customizing light symbols, patterns, and messages on the Matrix display. Use our Remote or a Hand Gesture (available with Apple Watch) to wirelessly activate front and rear turn signals to let drivers know your next move. When braking, the rear display will automatically flash red to warn drivers that you’re slowing down. Be proactive about keeping yourself safe and prevent collisions when riding in traffic.
GET SMART ABOUT PROTECTION: Connect to our App to customize your Matrix display, check battery life, track your activity, sync with Strava and Apple Health, and get the latest upgrades. You’ll be protected by an EPS foam core, impact resistant ABS shell on a safety-certified helmet: CPSC, F1492, EN1078, AS2063.
ADJUST TO YOUR COMFORT: turn the dial on our adjustable retention system to get a secure, snug one-size fit on heads from size 21-1/4” to 24” (56cm to 61cm). Keep comfortable with ventilation ports, a ponytail port, and a water-resistant design.
Please register your product for warranty within 30 days after your purchase.
Proof of purchase is required to register and make use of our warranty.
link to register for warranty
Quality is very important for us at Lumos. Therefore we guarantee that an item purchased from Lumos is in good condition and continues to work as expected under normal use, within the first year of your purchase. You can check out our Terms and Conditions regarding our warranty here. It is under section 6. Limited Warranty.
If you would experience a manufacturing defect in materials or workmanship Lumos warrants your product for a period of one (1) year from the date of purchase, and we will repair or replace it. You will only have to cover the shipment fees to return your product to us. We ask you to return your product, so we can inspect it and repair if possible. It also gives us the chance to improve our products.
For authorized Lumos retailer purchases (except Apple Stores), we recommend returning directly to the retailer for assistance. If they are unable to help, please contact us at firstname.lastname@example.org. For unauthorized distributors such as eBay or other online marketplaces, we regret to inform you that we are unable to offer any support on these products.
Furthermore we discourage buying helmets second hand, as degradation of material or impact on the foam which may not be apparent, can compromise the protective quality of the helmet.
Below we have summarized some important notes from our Terms and Conditions regarding warranty:
The standard warranty period starts from date of purchase and requires proof of purchase.
The warranty is valid only for the original purchaser of a product, and cannot be transferred to another person upon the sale, lease, or transfer of the product.
Any replacement or product can only be provided within the country of purchase.
Battery life related issues are excluded from our warranty, as the actual battery life may vary and depends on numerous factors, including the usage and configuration of the product.
If you wish to make use of your warranty, we'll be happy to help. Just send us an email to email@example.com with:
A quick summary of what isn't working.
Your order number (e.g. US#1234) or a copy of your receipt.
Photo or video proof of the issue.
A picture of the Serial number (S/N) of your helmet. You can find this on a white sticker in your helmet.
Your shipping address and phone number. Used for courier purposes only.
Not sure where to find your order number or S/N number? Read https://lumoshelmetsupport.zendesk.com/hc/en-us/articles/360007786913-Warranty-Registration-FAQ
Packaging and Shipping
UK FREE Shipping
Returns & Refunds
We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.